Boston Scally Co. Reviews

Decent product but incredibly bad customer support. Eighteen days since I placed an order. USPS shows no record of scanning the shipment in, no interim sorting centers, yet Boston Scally keeps responding that this is the Post Office’s problem, and I should just “wait a few more days.”
I have contacted three times now, and eac time the response is essentially “oh that post office, just wait a few more days and you’ll have it.” Today, I requested a refund, same damn response, they won’t even accommodate a direct request for credit.
A former customer, not to be again.

My flat is high quality, fits well. I had to return my first one because I chose the wrong size. Customer service was awesome and had me taken care of that very same day, with shipping label and my replacement. I will definitely be buying more.

Buyer beware. This company does not care about their repeat customers. I have 10-15 hats from this company. I buy a new one, throw it on my wall and get around to wearing it eventually. After tons of loyalty (buying for myself, receiving as a gift from others), I had one manufacturing quality issue with a hat. It could have been easily resolved with a phone call, a credit, or really any type of indication from Boston Scally that they care about their product and the fact that I have $600+ of their inventory in my possession. Instead, the person at Boston Scally refused to help, leaning on their deficient return policy (30 days for a manufacturing quality issue, come on now) and refusing even to help look up my order number. The person seemed very dismissive and uninterested in my ongoing business, so I shall spend my money elsewhere and work hard to inform other potential customers of Boston Scally's treatment of loyal customers.